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The customer’s satisfaction is our main priority at goHVACRsupply.com. Our promise of value and guaranteed performance is important to maintain a working relationship with our customers. To effectively communicate with our customers we provide a thorough explanation of the services available at goHVACRsupply.com.
HVACR Supplies Inc. values your business and strives to satisfy your every need. Listed below are our policies which help us make your relationship with HVACR Supplies Inc. a better one.
Before sending the order back, call HVACR Supplies Inc. to obtain a pre-approval and authorization for the return. We will not accept returned items without prior approval from HVACR Supplies Inc. Neatly tape the original box(es) with clear tape, as colored tap will not be accepted, with all manufacturer documentation (warranty information, informational booklets, installation guides) inside the enclosed box.
The returned equipment must be in like new condition in the original box provided by the manufacturer. The equipment must not have been installed. Please allow 2-3 weeks for refund to be processed from the time we receive the return.
Returns will be accepted 14 days after the original purchase date. After the 14-day return period requests can be made to HVACR Supply Inc. directly. This covers all systems and/or supplies. Customer is responsible for all return insured freight.
Returns will be credited in the same method in which they were made. To receive credit you will be required to sign the Refund/Return Policy Statement.
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